Ordering Guide
Welcome to Sinodoll. Our products are sold to adult end users worldwide and are made or configured to order. To ensure that you fully understand the ordering process, customization options, payment terms, and restrictions on order changes, please read this Ordering Guide carefully before placing an order.
This page applies to individual end customers purchasing products through the official websites of brands operated by Guangdong Sino Environmental technology Co., Ltd. It does not apply to agents, wholesalers, distributors, or other commercial resale customers. Business partners should enter into a separate cooperation agreement with us.
Age Verification
This website is intended only for users who have reached the legal age of majority in their country or region. By accessing, browsing, registering on, making an inquiry through, or purchasing from this website, you confirm that:
- You have reached the legal age required to purchase adult products in your country or region;
- You are purchasing the product solely for lawful, personal, and private use;
- You will not provide the product to minors for use, viewing, or contact;
- You understand that the products on this website are adult intimate products with specific hygiene, privacy, and use-related considerations.
If you have not reached the legal age of majority in your country or region, please stop using this website immediately.
Ordering Process
To help ensure that your order is completed smoothly, we recommend following the steps below.
Step 1: Choose Your Product
Choose the product that best suits your preferences based on the head sculpt, body size, skin tone, breast shape, weight, material, makeup style, and other available configurations.
Product dimensions, weight, softness, skeleton structure, overall appearance, and available options may vary by model. Please read the product page carefully before purchasing.
Step 2: Select Customization Options
Some products support different levels of customization, including but not limited to:
- Skin tone;
- Eye color;
- Wig;
- Fingernails and toenails;
- Standing feet;
- Finger skeleton;
- Additional softness in selected body areas;
- Genital configuration;
- Accessory package;
- Other optional features shown on the product page.
Available options are subject to the selections shown on the relevant product page. If you are unsure about any configuration, please contact customer service before making payment.
Step 3: Submit Your Order
Before submitting your order, please carefully verify the following information:
- Product model;
- Head sculpt model;
- Body model;
- Skin tone;
- All customization options;
- Accessory selections;
- Recipient name;
- Shipping address;
- Contact phone number;
- Email address.
Because most products are made to order, the ability to make changes becomes very limited once the order enters production.
Step 4: Complete Payment
After submitting your order, complete payment using one of the methods shown at checkout. Available payment methods are subject to the checkout page or confirmation by customer service and may include:
- Credit card;
- Debit card;
- Bank transfer;
- Third-party payment service;
- Other designated payment methods.
Your order will enter review and processing after payment is confirmed. If there is a payment irregularity, risk-control alert, chargeback risk, or identity-verification issue, we reserve the right to pause processing and contact you for confirmation.
Step 5: Order Confirmation
After payment is completed, we will send you an order confirmation. Please check your email promptly, including your spam or junk folder. If any order information is incorrect, contact us through the customer service email address as soon as possible. The order confirmation will generally include:
- Order number;
- Product details;
- Configuration details;
- Shipping information;
- Payment status;
- Estimated production lead time;
- Customer service contact information.
Step 6: Production Scheduling
Once the order is confirmed, production will be scheduled based on our production queue, your selected product configuration, and any customization requirements. Because these adult dolls are handcrafted or semi-handcrafted, production requires time. We do not recommend shortening necessary production or quality-control steps simply to speed up delivery.
Step 7: Quality Inspection & Packaging
Once production is complete, the product will undergo a pre-shipment quality inspection covering items such as appearance, configuration, skeleton articulation, makeup, accessories, and packaging safety.
After passing inspection, the product will be prepared for shipment in discreet packaging.
Step 8: Shipping & Tracking
After your order ships, we will provide tracking information by email or through our customer service channel.
Tracking information may take 24–72 hours to update after a tracking number is issued. International shipments may also experience periods with no tracking updates.
Order Changes
If you need to make changes to your order, please contact customer service within 24 hours after payment.
We will do our best to assist with changes before the order enters production. Once production has started, the following items generally cannot be changed:
- Head sculpt model;
- Body model;
- Skin tone;
- Custom makeup that has already entered production;
- Major structural configurations already scheduled for production;
- Special customizations for which production costs have already been incurred.
If a requested change is still possible, additional fees may apply and the production lead time may be extended.
Order Cancellation
Because most of our products are made to order, the following cancellation rules apply:
- Cancellation within 24 hours after payment: If production has not started, you may request cancellation. The actual refund amount may be reduced by payment-processing fees, bank charges, exchange-rate losses, or other necessary costs already incurred.
- After production has started: Cancellations without cause are not accepted. If the customer insists on cancelling, we reserve the right to deduct material, labor, customization, administrative, and payment-related costs already incurred based on the actual production progress.
- After the product has been completed or shipped: The order cannot be cancelled.
All cancellation requests must be submitted in writing through our customer service email. Social-media messages, comments, or other communications not confirmed by customer service will not be treated as formal cancellation requests.
Special Notice for Customized Products
Customized products are produced, configured, or adjusted according to the customer’s selections or requirements. Customizations may include body configuration, skin tone, makeup, head-and-body pairing, accessory combinations, or other special requests.
Because customized products generally cannot be resold as regular inventory, once a customized order enters production it normally cannot be cancelled, returned, or exchanged without cause.
Please carefully confirm all customization details before placing your order.
Production Photos
Upon request and where conditions allow, we may provide confirmation photos after production is completed or pre-shipment photos. Whether photos can be provided, the number of photos, and their content are subject to confirmation by customer service. Please note:
- Production photos are provided only for order confirmation and customer service purposes;
- Production photos do not constitute an additional commercial photography service;
- Minor color differences may occur between photos and the physical product due to lighting, screens, camera equipment, and environmental conditions;
- The physical product will prevail with respect to makeup, skin tone, and product details;
- If you have a reasonable concern about the photos, please raise it before the product is shipped;
- Once the product has shipped, returns or exchanges based solely on subjective aesthetic preferences will not be accepted.
Customer Responsibilities
To help ensure smooth order fulfillment, customers are responsible for the following:
- Ensuring that the purchase complies with the laws and regulations of the destination country or region;
- Providing true, accurate, and complete order information;
- Confirming all product configurations before payment;
- Checking email and customer service messages promptly;
- Cooperating with necessary order confirmation, customs clearance, or delivery arrangements;
- Inspecting the outer packaging and product condition promptly after delivery.
Any delays, returns, losses, or additional costs caused by incorrect information provided by the customer, failure to respond in time, refusal to cooperate with customs clearance, refusal of delivery, or violation of local laws shall be borne by the customer.
