Most of our products are made or configured to order. Because adult dolls are large, flexible, highly customizable, and privacy-sensitive products, their production and shipping processes differ from those of ordinary consumer goods. Please read this policy carefully before purchasing.

1. Production Lead Time

Our adult dolls are made or configured to order. Production time varies depending on the model, material, customization options, complexity of the makeup, production schedule, and quality-control requirements.

Under normal circumstances, estimated production lead times are as follows:

1. Customized products: approximately 25–40 business days;
2. Highly customized products or products with complex makeup: approximately 35–60 business days;
3. Special processes or special configurations may require additional production time;
4. Production may take longer during holidays, peak order periods, first production runs of new models, or periods of supply-chain disruption.

The above timeframes are estimates only and do not constitute guaranteed delivery dates. We will make every reasonable effort to complete production within the estimated timeframe, but actual completion dates may vary due to the handcrafted nature of the product and required quality inspections.

2. Why Production Takes Time

Adult dolls are not ordinary standardized stock products. Each doll must go through multiple production and inspection stages, including but not limited to:

1. Order configuration confirmation;
2. Material preparation;
3. Skeleton assembly;
4. Body molding;
5. Surface finishing;
6. Head sculpt finishing;
7. Makeup and detail finishing;
8. Accessory matching;
9. Pre-shipment quality inspection;
10. Cleaning and packaging;
11. Shipping arrangement.

We prioritize overall finish, structural stability, and the customer’s actual experience after delivery. We therefore do not omit necessary production or quality-control steps simply to shorten the lead time.

3. Quality Inspection Process

Before shipment, each product undergoes a basic quality inspection. Inspection items include but are not limited to:

1. Verification of the product model and order configuration;
2. Verification of the head sculpt, body, skin tone, and major options;
3. Inspection for obvious surface defects;
4. Inspection of makeup and detail completeness;
5. Basic skeleton articulation check;
6. Functional checks for options such as standing feet and finger skeleton;
7. Accessory count and verification;
8. Packaging safety inspection.

Because the product involves handcrafted work, flexible materials, painted makeup, and detailed finishing, minor handmade marks, slight color variation, normal mold lines, light seam marks, a slight powdery feel, or visual differences between photographs and the physical product are generally not considered quality defects.

4. Pre-Shipment Photos

Upon request and where conditions allow, we may provide confirmation photos after production or pre-shipment photos. Availability, quantity, and content are subject to confirmation by customer service. Please note:

1. Pre-shipment photos are primarily intended to confirm major product configurations, makeup, and specific requested details;
2. Minor color differences may occur between photos and the physical product due to lighting, camera equipment, and display differences;
3. The physical product will prevail with respect to makeup, skin tone, and product details;
4. If you have a reasonable concern about the photos, please raise it before shipment;
5. Once the product has shipped, returns or exchanges based solely on subjective aesthetic differences will not be accepted.

5. Shipping Destinations

We ship to many countries and regions worldwide, including but not limited to mainland China, Hong Kong, Macao, Taiwan, the United States, major European countries, the United Kingdom, Australia, New Zealand, selected Asian markets, and other destinations confirmed by customer service.

Shipping availability to your country or region is subject to confirmation by customer service and the information shown at checkout. Because regulations concerning adult products, imported goods, customs clearance, and taxes vary by destination, we reserve the right to refuse, suspend, or cancel orders to certain locations based on actual circumstances.

6. Shipping Methods

Depending on the destination, product weight, package dimensions, customs requirements, and available logistics channels, we may use the following shipping methods:

Mainland China, Hong Kong, and Macao: Domestic courier services are generally used, including but not limited to SF Express, Lianhaotong, and other available carriers.

Taiwan and overseas destinations: Air freight, international express courier, local truck delivery, or other suitable methods may be used.

Customers may choose an alternative shipping method, but they must arrange their own carrier to collect the goods from our facility.

Other shipping methods suitable for discreet delivery of adult products.

The actual shipping method will be arranged based on the order, destination, and logistics conditions at the time of shipment. If you have special shipping requirements, please contact customer service before placing your order.

7. Estimated Transit Time

After production is completed and the order is shipped, estimated transit times are generally:

1. Mainland China: approximately 3–8 business days;
2. United States: approximately 10–20 business days;
3. Canada: approximately 10–20 business days;
4. Major European countries: approximately 10–20 business days;
5. United Kingdom: approximately 10–20 business days;
6. Australia/New Zealand: approximately 10–20 business days;
7. Other destinations: subject to the actual logistics channel used.

These timeframes are estimates under normal conditions only and do not include production time, customs inspections, holidays, weather events, strikes, flight delays, remote-area delivery delays, or force majeure events.

8. Shipment Tracking

After your order ships, we will provide tracking information by email or through our customer service channel.

Please note:

1. Tracking information may take 24–72 hours to update after a tracking number is issued;
2. International tracking may be delayed or may temporarily show no updates;
3. For some dedicated shipping lines, local tracking information may not appear until the shipment reaches the destination country;
4. If tracking has not updated for an extended period, please contact us and we will assist with an inquiry.

9. Discreet Packaging

We take customer privacy seriously. All products will be packaged as discreetly, securely, and inconspicuously as reasonably possible.

In general:

1. The outer carton will not display obvious descriptions of adult products;
2. The outer carton will not display product images;
3. Shipping labels will use neutral descriptions whenever reasonably possible;
4. Packaging is designed primarily to protect the product during transport;
5. Reinforced packing materials may be used when necessary.

Please note that customs authorities and logistics providers in different countries may require declarations, labels, or documentation that comply with local law and transport regulations. We will make reasonable efforts to protect customer privacy while remaining legally compliant, but we cannot guarantee that all customs or logistics inspections can be avoided.

10. Customs, Taxes & Import Restrictions

Rules governing adult products, customized goods, and imported goods vary by country and region. Before ordering, customers are responsible for confirming that the purchase, importation, and possession of the relevant products are permitted in their destination country or region.

Product prices are listed exclusive of tax. If an order is subject to import tax, VAT, customs duty, customs-clearance fees, or other charges, responsibility for those charges will be determined by the order page, customer service confirmation, or the selected shipping channel. Unless otherwise stated, the customer is responsible for all taxes, duties, and customs-clearance charges imposed by the destination country or region.

Any return, destruction, detention, fine, or additional cost resulting from local legal restrictions, customs refusal, failure to cooperate with customs clearance, an incorrect address, inability to contact the recipient, or refusal of delivery shall be borne by the customer.

11. Incorrect Address, Failed Delivery & Refused Packages

Customers must ensure that the shipping address, phone number, email address, and recipient information are accurate and complete. If delivery fails or additional return, storage, or redelivery fees arise for any of the following reasons, the related costs will be borne by the customer:

1. Incorrect or incomplete address;
2. Phone calls not answered;
3. Recipient cannot be reached;
4. Customer refuses delivery;
5. Customer does not cooperate with customs clearance in a timely manner;
6. Customer does not arrange delivery in a timely manner;
7. Normal delivery is not available to the remote area.

If a product is returned, destroyed, or held for an extended period due to reasons attributable to the customer, we are not responsible for issuing a refund.

12. Inspection Upon Delivery

When receiving the shipment, please inspect the condition of the outer carton and confirm that the seals are intact. If there is obvious damage, deformation, water exposure, signs of opening, or any other abnormality, take photos or video at the time of delivery as evidence.

After receiving the product, please complete a basic inspection within 24 hours, including:

1. Whether the outer carton is seriously damaged;
2. Whether the product matches the main configuration of your order;
3. Whether there is obvious shipping damage;
4. Whether all accessories are included;
5. Whether there is any obvious quality issue.

If you find an issue, please contact us through the customer service email within 48 hours and provide:

1. Order number;
2. Description of the issue;
3. Photos of the outer carton;
4. Full-view photos of the product;
5. Close-up photos or video showing the issue;
6. Photo of the shipping label;
7. Unboxing video, if available.

If an issue is not reported within the required timeframe, we may be unable to determine whether it occurred during shipping or delivery and may therefore be unable to process the related shipping-damage claim.

13. Shipping Delays

International shipping may be affected by flight changes, customs inspections, holidays, weather, local strikes, remote-area delivery, delayed logistics-system updates, policy changes, force majeure events, and other factors.

If a shipment is delayed, we will assist the customer in checking its status. However, delays caused by third-party carriers, customs authorities, government agencies, or force majeure do not constitute grounds for cancellation without cause or for a refund.