Privacy Policy
Sino-doll takes your privacy seriously. Because the products sold on this website are adult intimate products, we understand that customers have heightened privacy expectations regarding order details, purchase history, shipping information, communications, and after-sales materials.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information, as well as the privacy rights that may be available to you.
By accessing, browsing, registering on, making an inquiry through, or purchasing from this website, you acknowledge that you have read and understood this Privacy Policy.
Information We May Collect
When you visit the website, create an account, place an order, make a payment, contact us, or request after-sales service, we may collect the following information:
- Name or recipient name;
- Email address;
- Phone number;
- Shipping address;
- Billing address;
- Order information;
- Product configuration;
- Payment status information;
- Shipping and tracking information;
- Customer service communications;
- After-sales photos or videos;
- Website usage data;
- Information collected through cookies and similar technologies;
- Technical data such as device information, browser type, IP address, and access time.
We do not proactively request sensitive personal information that is unrelated to your order, payment, shipping, or after-sales service.
How We Use Your Information
We do not sell customers’ personal information to third parties. We primarily collect and use information to:
- Process orders;
- Arrange payment;
- Arrange production;
- Complete delivery;
- Provide customer support;
- Handle after-sales matters;
- Prevent fraud and abusive transactions;
- Improve the website experience;
- Send order notifications;
- Send shipping notifications;
- Send marketing communications where the customer has consented;
- Fulfill legal, tax, compliance, or dispute-resolution obligations.
Order Privacy
We do not publicly disclose customer order information. Without the customer’s explicit consent, we will not use personal details, names, addresses, purchase history, product configurations, communications, or after-sales materials for public promotional purposes.
If a customer voluntarily provides a review, photo, or other content, we will use it for display only after obtaining explicit authorization.
Packaging Privacy
We make reasonable efforts to use discreet packaging to protect customer privacy. The outer carton will generally not display adult-product images, obvious descriptions of adult products, or sensitive brand information. Packaging is designed to be secure, sturdy, and discreet.
For cross-border shipping, customs declarations, and compliance with local law, certain shipping documents may need to contain necessary product information. We will minimize the exposure of sensitive information where legally permitted, but we cannot guarantee that customs or logistics inspections can be completely avoided.
Privacy of Customer Service Communications
Emails, chat records, after-sales photos, and videos exchanged with us are used only for order processing and service support.
We will not use customer after-sales photos, private information, or communications for public display, advertising, or social-media publication unless we have obtained the customer’s explicit authorization.
To protect your privacy when requesting after-sales service, please photograph only the product issue itself. You do not need to provide personal photos or sensitive content unrelated to the issue.
Payment Information
We generally do not directly store full credit-card numbers, card security codes, or complete payment-account information.
Payment information is generally processed by third-party payment providers. Customers should review and comply with the relevant provider’s terms of service and privacy policy when making payment.
We may retain necessary information such as payment status, order amount, payment date and time, transaction ID, or payment result for order processing, after-sales service, financial records, and dispute handling.
Third-Party Services
To operate the website, process payments, arrange shipping, perform analytics, send emails, or provide customer service, we may share necessary information with third-party service providers, including:
- Payment service providers;
- Logistics providers;
- Website hosting providers;
- Email service providers;
- Analytics tools;
- Customer service systems;
- Fraud-prevention service providers;
- Legal, tax, or compliance advisers.
We share information only to the extent reasonably necessary and require relevant service providers to take appropriate measures to protect customer information.
Cookies
This website may use cookies and similar technologies to support shopping-cart functions, account login, website security, user-experience improvements, website analytics, advertising-performance measurement, fraud detection, and security protection.
You may reject or delete cookies through your browser settings. Please note that disabling cookies may affect certain website functions, such as the shopping cart, account login, or checkout process.
Marketing Emails
If you subscribe to our emails, we may send you information about new products, promotions, brand content, or service updates. You may unsubscribe at any time using the unsubscribe link at the bottom of the email.
Transactional or service emails, including order, payment, shipping, and after-sales notifications, are not marketing emails and may still be sent to you.
Data Retention
We retain customer information only for as long as reasonably necessary for order processing, customer service, after-sales support, tax records, dispute resolution, fraud prevention, and legal compliance.
When information is no longer needed, we will delete, anonymize, or securely retain it in accordance with our internal policies and applicable requirements.
Because order, payment, shipping, and after-sales records may be needed for tax, financial, legal, or dispute-resolution purposes, certain information may need to be retained for a reasonable period.
Your Privacy Rights
Depending on the laws applicable in your country or region, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of certain personal information;
- Restrict or object to certain processing activities;
- Unsubscribe from marketing communications;
- Request a copy of your data;
- Opt out of certain data-sharing or sale activities, where applicable;
- Submit a complaint regarding privacy matters.
To exercise any applicable privacy rights, please contact us through our customer service email. To protect your account, we may need to verify your identity.
Privacy of Minors
This website is not intended for minors. We do not knowingly collect personal information from minors. If we discover that such information has been collected inadvertently, we will delete it as soon as reasonably practicable.
If you believe we may have collected information from a minor, please contact us promptly.
Data Security
We use reasonable technical and administrative safeguards to protect customer information, including access controls, data-security management, encryption in transit where appropriate, and internal confidentiality requirements.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure. If a data-security incident occurs, we will take appropriate action as required by applicable law.
International Data Transfers
Because we provide services to customers in multiple countries, your information may be transferred, processed, or stored across different countries or regions. We will take reasonable measures to protect your personal information in accordance with applicable legal requirements.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated Privacy Policy will take effect when it is published on the website.
We recommend reviewing this page periodically to understand how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or our handling of personal information, please contact us using the following details:
Customer Service Email: sales01@sino-doll.com / sales02@sino-doll.com
Company Name: Guangdong Sino Environmental Technology Co., Ltd.
Website: www.sino-doll.com
